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KINGSTON,ONTARIO

Frequently Asked Questions
Selling to Chumleighs
Have games, movies or music ready for a new home? Here's what you need to know about selling to us.
What can I sell?
Video Games, Consoles & Accessories
From retro favourites to newer releases, we buy a wide range of game consoles and select video games. We also purchase controllers, amiibo figures and gaming accessories.
Consoles and controllers must be in working order. Games are assessed individually based on their condition, some signs of wear are okay! We don't purchase broken systems, broken controllers or severely damaged games. If you're unsure, bring your items in and our team will be happy to take a look.
Movies & TV Shows
We purchase select DVDs, Blu-rays, 4K movies and TV box sets, depending on our current stock and customer demand. Buying may be limited when we're overstocked, so please contact us before bringing in a large collection.
Music
We buy select CDs and vinyl records. Because we already have a large music selection, purchases depend on the titles, condition and our current inventory.
Are there items you don't buy?
We do not purchase:
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Books or VHS tapes
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Laptops, cellphones or smartphones
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Android boxes
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Bluetooth speakers, headsets or stereos
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VR equipment
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Musical instruments or guitars
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Burned or homemade discs
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Discs without cases
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Gold, silver, or jewellery
Do you offer loans or buyback arrangements?
No. Chumleighs purchases items outright. We do not offer loans or arrangements where we hold an item for you to buy back later.
What do I need to bring to sell?
Please bring your items and valid government-issued photo identification, such as driver's licence or provincial photo ID card.
Photo ID is required each time you sell to us. If you don't have ID, please contact us before visiting so we can explain your options.
If you're under 18, we may require approval from a parent or guardian before completing a purchase.
How long does an appraisal take?
A small selection of games or movies can usually be reviewed within a few minutes. Larger collections and items that require testing will take longer.
We aim to keep things moving while giving every item the attention it needs. Wait times depend on the size of your collection and how busy the store is.
How long does console testing take?
As a general guide:
Home consoles: approximately 15-20 minutes per system
Handheld systems: approximately 10 minutes per device
Testing times vary by model and condition. Additional controllers, accessories or systems will require extra time.
Should I factory reset my console before bringing it in?
If possible, please leave the factory reset until after we've tested your system. Initial setup can add time to the testing process.
Please back up anything you want to keep before visiting. Once we purchase your system, we wipe it to protect your privacy.
Can I leave my items while you review them?
Yes! If you have errands to run or a larger collection to sell, you're welcome to leave your items with us while we complete the appraisal and testing.
Simply leave your name and phone number, and we'll contact you when your offer is ready.
Have something specific in mind?
Contact us before your visit if you're unsure whether we're buying a particular item or you have a large collection to bring in. We're happy to help!
Buying From Chumleighs
From retro favourites to your next great find, here's what to know about shopping with us.
What is your return policy?
We offer a 30-day guarantee on systems and a 14-day guarantee on everything else.
If an item isn't working properly, bring it back within the applicable guarantee period. We'll exchange it for another copy or replacement system. If no replacement is available, we'll provide a refund. Original purchase receipt is required for all exchanges/refunds.
Are pre-owned games and consoles tested?
All pre-owned consoles are tested when we purchase them.
Most games are not individually tested, although higher-value titles are. Every game is backed by our 14-day guarantee, so if you experience a problem, bring it back within that period and we'll help make it right.
Can I pre-order new releases?
We don't accept preorders for new releases because we buy and sell pre-owned items. Our selection depends on what comes through our doors - check in with us to see what's arrived!
Can you put an item on hold?
Yes! We can hold most items for up to five days. Holds on systems and high-value items are limited to one day.
Contact the store to confirm availability and arrange your hold.
Do you sell gift cards?
Yes! Chumleighs gift cards are available to purchase in store - a great option when you're not sure which game, movie or music title to choose.
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